Episode
9

Eric Colson on Why 90% of Data Science Fails—And How to Fix It

Eric Colson—former Chief Algorithms Officer at Stitch Fix and VP of Data Science and Machine Learning at Netflix—explains why most companies fail to fully leverage their data science teams. Drawing on his experience leading data functions at top tech companies, he shares how organizations can move beyond treating data science as a support function and instead empower data scientists to drive strategic impact through experimentation, iteration, and algorithmic decision-making.
February 2, 2025
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Guest
Eric Colson

Activation Fund

,
Eric Colson is a data science advisor. He is the former Chief Algorithms Officer at Stitch Fix, and former Vice President of Data Science and Engineering at Netflix, Inc. He has a bachelor's degree in Economics and masters degrees in Information Systems and Management Science and Engineering.
HOST
Hugo Bowne-Anderson

Delphina

Hugo Bowne-Anderson is an independent data and AI consultant with extensive experience in the tech industry. He is the host of the industry podcast Vanishing Gradients, a podcast exploring developments in data science and AI. Previously, Hugo served as Head of Developer Relations at Outerbounds and held roles at Coiled and DataCamp, where his work in data science education reached over 3 million learners. He has taught at Yale University, Cold Spring Harbor Laboratory, and conferences like SciPy and PyCon, and is a passionate advocate for democratizing data skills and open-source tools.

Key Quotes

Key Takeaways

1. Why Treating Data Science as a Service Function Fails

Many companies see data science as a support role, limiting it to answering business questions instead of driving strategic initiatives. The best organizations empower data scientists to generate ideas and shape decisions, not just execute predefined tasks.

2. The Hidden Value of Data Scientists: Cognitive Repertoires

Data scientists bring unique ways of framing problems—drawing from machine learning, statistics, and classic models like Markov chains and the newsvendor problem. Recognizing the right framing often matters more than the specific tools used.

3. Scaling Experimentation, Not Just Models

Most experiments fail—but that’s not a problem if you run enough of them. Organizations that embrace trial and error, rather than rigid planning, uncover the biggest wins. Data-driven companies don’t just analyze past results; they actively test their way to better decisions.

4. Decoupling Algorithms from Engineering Enables Impact

When data teams depend on engineering to deploy models, iteration slows down. Separating algorithm development from infrastructure allows data scientists to experiment rapidly, test new ideas, and drive measurable business outcomes without waiting in line for resources.

5. From Cost Center to Revenue Driver

Companies that structure data science as a core decision-making function—rather than a reporting layer—see direct business impact. The best data teams own their metrics, drive revenue, and operate autonomously, rather than waiting for permission to innovate.

You can read the full transcript here.

00:00 Data Scientist Value Left on the Table

00:28 Meet Eric Colson: DS/ML Advisor, ex-StitchFix, Netflix

01:34 The Evolving Role of Data Science

03:40 Unlocking the Potential of Data Scientists

04:10 Common Pitfalls in Data Science Utilization

07:59 The Importance of Cognitive Repertoires

09:54 Case Study: Stitch Fix's Algorithm Transformation

12:55 Leveraging Data Scientists' Unique Insights

21:30 Balancing Short-Term and Long-Term Goals

27:41 The Role of Experimentation in DS & ML

36:40 The Importance of Evidence in Data Science

37:59 Exploration and Trial Phases in DS & ML

38:29 Challenges in A/B Testing for Non-Algorithm Functions

39:36 Optionality in Data Science Experiments

45:13 Scaling Experimentation and Mitigating Risks

54:16 Organizational Changes for Data Science Impact

01:05:10 Final Thoughts and Takeaways

Transcript

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